Front Desk Team Lead — Elevate Patient Experience

ChenMed; Cincinnati (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

ChenMed in Cincinnati, OH is seeking a Front Desk Supervisor to lead the front desk team, ensure top-tier patient experiences, and optimize scheduling. You will train Care Facilitators, enforce center guidelines, and collaborate with operations to maintain quality and compliant service.

You’ll manage daily workflows, monitor patient flow metrics, and handle escalated issues with professionalism. Strong communication and leadership are essential for success in this role.

Qualifications

• High school diploma or GED required; college coursework preferred.
• Experience in medical facilities and frontline supervision is a plus.
• Proficient with Microsoft Office and EMR systems.

Responsibilities

• Leads a front desk team and sets performance goals.
• Ensures adherence to center guidelines and patient flow metrics.
• Manages scheduling and daily operations for patient experience.
• Handles escalated patient issues with professionalism.

Skills

Leadership

Communication

Problem solving

Organizational skills

Customer service

Education

High school diploma or GED

Some college coursework

BLS certification desired

Tools

Microsoft Office

EMR systems

Job description

ChenMed in Cincinnati, OH is seeking a Front Desk Supervisor to lead the front desk team, ensure top-tier patient experiences, and optimize scheduling. You will train Care Facilitators, enforce center guidelines, and collaborate with operations to maintain quality and compliant service.

You’ll manage daily workflows, monitor patient flow metrics, and handle escalated issues with professionalism. Strong communication and leadership are essential for success in this role.