Front Desk Supervisor: Guest Experience Leader & Growth

Island Hospitality Management; Pittsburgh (Allegheny County); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Healthcare options

Dental & Vision coverage

401(k) retirement plan

Paid time off

Employee discounts

Zusammenfassung

Island Hospitality Management is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction across our properties. You will plan and supervise a diverse team to ensure smooth, profitable operations and act as the main reference for team members, vendors, and guests.

This role may require flexible scheduling to meet guest needs and business demands, with emphasis on training staff to meet service standards and maintain the guest service guarantee across

Qualifikationen

• Front desk operations management to ensure guest satisfaction
• Plan and supervise a diverse workforce for smooth operations
• Be a reference point for team, vendors and guests
• Flexible scheduling availability as required

Aufgaben

• Check-in/check-out procedures and payment handling
• Provide information and assistance to guests and vendors
• Prepare reports during each shift for management
• Ensure staff are trained on service standards and knowledge of guest service guarantees
• Assist in creating and distributing staff schedules in a timely manner

Kenntnisse

Customer service

Team leadership

Communication

Problem solving

Shift coordination

Jobbeschreibung

Island Hospitality Management is seeking a Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction across our properties. You will plan and supervise a diverse team to ensure smooth, profitable operations and act as the main reference for team members, vendors, and guests.

This role may require flexible scheduling to meet guest needs and business demands, with emphasis on training staff to meet service standards and maintain the guest service guarantee across