Front Office Manager: Guest Experience & Operations

Fairfield Inn and Suites Austin Northwest; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Paid time off

Employee discounts

Wellness program

Job summary

Island Hospitality is seeking a Front Office Manager to oversee all front office operations and ensure guest satisfaction while maintaining product quality standards. The role may require flexible scheduling to support hotel needs.

You will lead the front desk team, coordinate with other departments, and ensure staff is trained on cash handling and service delivery for a seamless guest experience.

Qualifications

• Ability to operate hotel PMS systems.
• Strong multitasking and time management.
• Motivated team player with initiative and achievement orientation.
• Proactive problem solving in the workplace.
• Ability to work well under stress.
• Approachable and committed to guest service.
• Valid driver’s license preferred.

Responsibilities

• Ensure front desk and hotel departments meet guest service expectations.
• Prepare team member schedules in line with budgets and forecasts.
• Train staff on financial controls for cash, vouchers, inventories, and receivables.
• Recommend local attractions and restaurants to guests.
• Inform guests of hotel services and amenities.
• Manage HR functions including recruiting, onboarding, evaluations, training, and discipline.
• Coordinate with other departments to ensure maintenance requests are completed and rooms are ready.
• Monitor daily bookings and coordinate with front desk when oversold on specific room types.

Skills

PMS Systems

Multitasking

Team leadership

Problem solving

Stress management

Guest service

Driver's license

Job description

Island Hospitality is seeking a Front Office Manager to oversee all front office operations and ensure guest satisfaction while maintaining product quality standards. The role may require flexible scheduling to support hotel needs.

You will lead the front desk team, coordinate with other departments, and ensure staff is trained on cash handling and service delivery for a seamless guest experience.