Front Desk Supervisor — Guest Experience Leader

Island-Hospitality-Management; Pittsburgh (Allegheny County); Vor Ort; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Healthcare coverage

Dental Insurance

Vision Insurance

HSA & FSA

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

Paid time off

Career growth program

Referral bonus

401(k) matching

Team recognition

Hotel-Night discounts

Zusammenfassung

Island Hospitality is seeking a friendly Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction across our properties in Pittsburgh. You will supervise a diverse team, manage check-ins/outs, assist guests and vendors, and coordinate schedules while maintaining high service standards.

Flexible scheduling is required to meet guest demand and seasonal needs. Join a team committed to exceptional service and ongoing staff development through our training programs and

Qualifikationen

• Strong interpersonal and guest service skills.
• Ability to handle problems and resolve conflicts.
• Excellent communication and teamwork.
• Flexible scheduling availability.

Aufgaben

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepares all necessary reports during each shift for the management team.
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards.
• Assist in creating and distributing the team member schedule in a timely manner.

Kenntnisse

Team player

Initiative

Problem solving

Stress management

Guest service

Jobbeschreibung

Island Hospitality is seeking a friendly Front Desk Supervisor to oversee the front desk operations and ensure guest satisfaction across our properties in Pittsburgh. You will supervise a diverse team, manage check-ins/outs, assist guests and vendors, and coordinate schedules while maintaining high service standards.

Flexible scheduling is required to meet guest demand and seasonal needs. Join a team committed to exceptional service and ongoing staff development through our training programs and