Front Desk & Guest Services Specialist

Hilton-Garden-Inn-Hotel; California; On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection

Transit & parking benefits

Pet Insurance

PTO and payroll incentives

Employee Assistance Program

Wellness subscriptions

Paid sick and vacation time

Family leave

401(k) with company match

401(k) vesting

Free room nights and employee discount

Referral bonuses

Job summary

Island Hospitality is seeking a Front Desk Agent to manage front desk operations and be a reference for guests and vendors. The role requires professionalism, courtesy, and strong communication in a fast-paced hotel environment.

The position may require flexible scheduling and adaptability to guest occupancy, with a focus on delivering outstanding guest experiences and supporting the management team with timely shift reports.

Qualifications

• Must be a highly motivated team player with initiative and achievement drive.
• Ability to handle problems by anticipating, preventing, identifying and solving as needed.
• Comfortable working in stressful situations with composure.
• Approachable and available to assist guests while delivering excellent service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare necessary reports for management during each shift.

Skills

Team player with initiative

Problem solving in workplace

Ability to work under stress

Guest service orientation

Job description

Island Hospitality is seeking a Front Desk Agent to manage front desk operations and be a reference for guests and vendors. The role requires professionalism, courtesy, and strong communication in a fast-paced hotel environment.

The position may require flexible scheduling and adaptability to guest occupancy, with a focus on delivering outstanding guest experiences and supporting the management team with timely shift reports.