Front Desk Supervisor — Flexible Scheduling & Guest Experience Lead

Island Hospitality Management, LLC.; Pittsburgh (Allegheny County); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental & Vision

401(k) Retirement plan

Paid time off

Employee discounts

Job summary

Island Hospitality Management, LLC. is seeking a Front Desk Supervisor to lead the front desk team and uphold guest service quality across operations. You will oversee scheduling, train staff on service standards, and ensure accurate payments and reporting during shifts.

The role requires flexibility in scheduling and a strong focus on guest satisfaction. You will collaborate with vendors, guests, and team members to maintain smooth, profitable operations across hotels.

Qualifications

• Highly motivated team player with initiative and achievement drive.
• Effective in identifying, preventing and solving problems in the workplace.
• Ability to work well under stress and maintain composure.
• Approachable for guests while delivering excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Ensure front desk staff know guest service guarantee components and meet standards.
• Assist in creating and distributing team member schedules.

Skills

Team player

Problem solving

Stress management

Guest service oriented

Job description

Island Hospitality Management, LLC. is seeking a Front Desk Supervisor to lead the front desk team and uphold guest service quality across operations. You will oversee scheduling, train staff on service standards, and ensure accurate payments and reporting during shifts.

The role requires flexibility in scheduling and a strong focus on guest satisfaction. You will collaborate with vendors, guests, and team members to maintain smooth, profitable operations across hotels.