Guest Experience Lead – Front Desk (Flexible Scheduling)

Island Hospitality Management; Savannah (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage all aspects of front desk operations and serve as a reference for guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced environment.

This position may require flexible scheduling availability and the ability to handle check-ins/outs, payments, and guest inquiries with a focus on exceptional service and teamwork across shifts.

Qualifications

• Motivated team player with initiative and achievement drive.
• Ability to anticipate, prevent, identify, and solve workplace problems.
• Effective in handling stressful situations and maintain composure.
• Approachable and provides excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process payments according to established hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Skills

Guest service

Problem solving

Stress management

Communication

Team player

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage all aspects of front desk operations and serve as a reference for guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced environment.

This position may require flexible scheduling availability and the ability to handle check-ins/outs, payments, and guest inquiries with a focus on exceptional service and teamwork across shifts.