Front Desk & Guest Services Specialist

Island Hospitality Management, LLC.; City of Syracuse (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

HSA/FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

PTO and Wellness Examinations

Employee Assistance Program

Wellness Subscriptions

Paid Sick Leave

Vacation Time

Family Leave

401(k) with company match

Job summary

Island Hospitality Management, LLC. is seeking a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

The role requires professionalism, courtesy, and outstanding communication skills in a fast-paced environment, with flexibility in scheduling as needed. Join our team to deliver exceptional guest experiences across our properties.

Qualifications

• Check-in/Check-out hotel guests.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for the management team.
• Highly motivated team player with initiative.
• Ability to handle problems and work under stress.
• Be available and approachable for guests.

Responsibilities

• Check-in and check-out hotel guests efficiently.
• Process all payments per hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for the management team.

Skills

Team player

Problem solving

Work well under stress

Guest service

Job description

Island Hospitality Management, LLC. is seeking a Front Desk Agent to manage all aspects of front desk operations and be a key reference for guests and vendors.

The role requires professionalism, courtesy, and outstanding communication skills in a fast-paced environment, with flexibility in scheduling as needed. Join our team to deliver exceptional guest experiences across our properties.