Guest Experience Lead - Front Desk

Island Hospitality Management; Nashville (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Healthcare

HSA/FSA plans

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits

Pet Insurance

PTO and Wellness Benefits

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan with company匹

Job summary

Island Hospitality Management is seeking a friendly Front Desk Agent to manage all aspects of front desk operations and be the main reference for guests and vendors.

You will deliver professional service, process payments per hotel standards, assist guests with information, and prepare shift reports for management. The role may require flexible scheduling to meet guest needs. This position requires a positive attitude, strong communication, and the ability to work in a fast-paced environment.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Skills

Highly motivated team player

Problem solving

Handling stress

Guest service excellence

Job description

Island Hospitality Management is seeking a friendly Front Desk Agent to manage all aspects of front desk operations and be the main reference for guests and vendors.

You will deliver professional service, process payments per hotel standards, assist guests with information, and prepare shift reports for management. The role may require flexible scheduling to meet guest needs. This position requires a positive attitude, strong communication, and the ability to work in a fast-paced environment.