Front Desk Supervisor & Guest Experience Lead

Island-Hospitality-Management; Summerville (SC); Vor Ort; USD 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Healthcare including Medical, Dental,

Vision Insurance

HSA & FSA plans available

Dependent care FSA

Identity Theft Protection Insurance

Commuter benefits including transit &

Employee discounts within your hotel品牌

PTO and Payroll Incentives

Employee Assistance Program

Wellness Subscriptions

Paid Sick and Vacation Time

Family Leave

401(k) Retirement plan - Matching

Zusammenfassung

Island Hospitality is seeking a friendly Front Desk Supervisor to oversee the daily operations of the front desk, ensuring guest satisfaction and adherence to service standards. You will plan and supervise a diverse team to support smooth operations and profitability.

This role requires flexibility in scheduling and a proactive, guest-oriented approach. You will be a key reference for guests, vendors, and team members, coaching front desk staff to deliver consistent, high-quality service.

Qualifikationen

• Must be highly motivated with initiative and achievement drive.
• Ability to handle problems proactively and solve issues promptly.
• Capable of working well under stressful situations.
• Approachable and available to assist guests with excellent service.

Aufgaben

• Check-in/check-out hotel guests and manage payments per hotel policy.
• Provide information and assistance to guests and vendors.
• Prepare shift reports for management.
• Ensure front desk staff know service guarantees and standards.
• Assist in creating and distributing staff schedules.

Kenntnisse

Team player

Problem-solving

Stays calm under pressure

Guest service oriented

Jobbeschreibung

Island Hospitality is seeking a friendly Front Desk Supervisor to oversee the daily operations of the front desk, ensuring guest satisfaction and adherence to service standards. You will plan and supervise a diverse team to support smooth operations and profitability.

This role requires flexibility in scheduling and a proactive, guest-oriented approach. You will be a key reference for guests, vendors, and team members, coaching front desk staff to deliver consistent, high-quality service.