Front Desk Supervisor: Guest Experience Leader

Sonesta Hotels International Corporation; Columbus (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation and sick time

Parental leave

Life insurance

Disability insurance

HSA matching

Educational assistance

Hotel discounts

Employee discounts

Job summary

Sonesta International Hotels in Columbus, OH, seeks a Front Desk Supervisor to lead the guest service team from check-in to check-out, ensuring welcoming, seamless stays and a memorable guest experience.

You will coordinate with Housekeeping, Engineering, and Food & Beverage, handle reservations and billing inquiries, and uphold brand standards while mentoring frontline staff. This role requires flexible availability, strong communication, and a passion for hospitality leadership.

Qualifications

• Previous hotel, Front Desk, hospitality, retail, restaurant, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS systems.
• Respond quickly and professionally to guest concerns and service requests to ensure guest satisfaction.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and leadership teams to support smooth operations.
• Maintain cleanliness and presentation standards across Front Desk and lobby areas.

Skills

Front desk experience

Guest service

Communication

Team leadership

Tools

PMS systems

Reservations platforms

POS systems

Cash handling

Job description

Sonesta International Hotels in Columbus, OH, seeks a Front Desk Supervisor to lead the guest service team from check-in to check-out, ensuring welcoming, seamless stays and a memorable guest experience.

You will coordinate with Housekeeping, Engineering, and Food & Beverage, handle reservations and billing inquiries, and uphold brand standards while mentoring frontline staff. This role requires flexible availability, strong communication, and a passion for hospitality leadership.