Guest Service Agent - Create Memorable Stays

Sonesta Hotels International Corporation in; Columbus (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

HSA with company match

401(k) with company match

Paid vacation & sick time

Life insurance - company paid

Disability insurance - company paid

Hotel discounts

Educational assistance

Job summary

Sonesta Hotels International Corporation in Columbus is seeking a Guest Service Agent to warmly welcome guests and deliver friendly, efficient hospitality from check-in to check-out. You will support reservations, room assignments, billing inquiries, and special requests as part of the Front Office team.

This role requires strong communication, multitasking, and a passion for creating memorable stays. Flexibility for mornings, evenings, weekends, and holidays is preferred to ensure guest

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions using PMS (Property Management System) and POS (Point of Sale) systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, Food & Beverage, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Job description

Sonesta Hotels International Corporation in Columbus is seeking a Guest Service Agent to warmly welcome guests and deliver friendly, efficient hospitality from check-in to check-out. You will support reservations, room assignments, billing inquiries, and special requests as part of the Front Office team.

This role requires strong communication, multitasking, and a passion for creating memorable stays. Flexibility for mornings, evenings, weekends, and holidays is preferred to ensure guest