Front Desk Supervisor — Guest Experience Leader

Sonesta Hotels International Corporation; Irvine (CA); On-site; USD 3,444,000 - 3,582,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M​

Paid Vacation & Sick Time

Sonesta Hotel Discounts

Educational Assistance

Employee Discounts

Job summary

Sonesta International Hotels is seeking a Front Desk Supervisor to lead the guest-facing team and ensure welcoming, seamless stays from check-in to check-out.

You will balance guest service, team support, and daily hotel operations in a fast-paced environment, collaborating with departments to deliver memorable experiences for guests.

Ideal candidates will be service-driven, organized, and capable of upselling while maintaining Sonesta's warm, People People culture.

Qualifications

• Experience in front desk or guest service roles in hospitality.
• Strong communication and interpersonal skills with a friendly attitude.
• Familiarity with PMS, reservations platforms, and cash handling.

Responsibilities

• Welcome guests warmly and provide exceptional service during check-in and check-out.
• Assist guests with reservations, room assignments, billing inquiries, and information.
• Process transactions accurately using PMS and POS systems.
• Respond promptly to guest concerns and service requests to ensure satisfaction.
• Coordinate with Housekeeping, Engineering, F&B, and leadership teams to support operations.
• Assist with room inventory, upselling, and cross-department communication.
• Maintain cleanliness and presentation in Front Desk and lobby areas.
• Follow brand standards, safety guidelines, and guest service expectations.

Skills

Front desk operations

Hospitality

Customer service

PMS

POS

Communication

Tools

PMS

POS

Job description

Sonesta International Hotels is seeking a Front Desk Supervisor to lead the guest-facing team and ensure welcoming, seamless stays from check-in to check-out.

You will balance guest service, team support, and daily hotel operations in a fast-paced environment, collaborating with departments to deliver memorable experiences for guests.

Ideal candidates will be service-driven, organized, and capable of upselling while maintaining Sonesta's warm, People People culture.