Guest Service Pro: Welcomes Guests & Creates Great Stays

Sonesta International Hotels; Columbus (OH); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account

401(k) with Company Match

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Short-Term & Long-Term Disability

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Job summary

Sonesta International Hotels in Columbus, OH, is hiring a Guest Service Agent to welcome guests from arrival through checkout, delivering friendly, efficient and personalized hospitality at every step.

You’ll work with the Front Office team to assist with reservations, room assignments, billing questions, and guest requests, while coordinating with Housekeeping and other departments to ensure memorable stays.

Qualifications

• Previous hotel/front desk or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS systems, reservations platforms, POS systems, and handling cash transactions preferred.
• Strong attention to detail, organization, and problem-solving skills.
• Positive, collaborative, and service-focused mindset.
• Ability to handle guest concerns professionally and create positive guest experiences.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.
• A passion for hospitality, teamwork, guest engagement, and creating memorable stays for every guest.

Responsibilities

• Welcome guests warmly and provide exceptional customer service during check-in, check-out, and throughout the guest stay.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions, payments, and cash handling procedures accurately using PMS and POS systems.
• Respond quickly and professionally to guest concerns, service requests, and guest recovery situations to ensure guest satisfaction.
• Maintain strong knowledge of hotel amenities, services, local attractions, promotions, and loyalty programs.
• Coordinate closely with Housekeeping, Engineering, F&B, and hotel leadership teams to support smooth hotel operations.
• Assist with room inventory management, upselling opportunities, and operational communication across departments.
• Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
• Follow hotel operational procedures, brand standards, safety guidelines, and guest service expectations at all times.
• Support VIP arrivals, group check-ins, and special guest experiences as needed.
• Any other duties as assigned.

Job description

Sonesta International Hotels in Columbus, OH, is hiring a Guest Service Agent to welcome guests from arrival through checkout, delivering friendly, efficient and personalized hospitality at every step.

You’ll work with the Front Office team to assist with reservations, room assignments, billing questions, and guest requests, while coordinating with Housekeeping and other departments to ensure memorable stays.