Guest Experience Leader: Front Desk Supervisor

Sonesta International Hotels Corporation; Anaheim (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

HSA

401(k)

Paid Time Off

Parental Leave

Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor to lead the guest service team and ensure welcoming, seamless stays from check-in to check-out.

In a fast-paced hospitality environment, you will oversee front desk operations, assist guests with reservations and billing, and coordinate with Housekeeping, Engineering, and F&B to keep operations smooth. The role requires strong communication and multitasking with a service-focused mindset.

Qualifications

• Previous hotel/front desk/hospitality experience preferred.
• Strong communication and guest service skills with a friendly and professional attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.
• Experience using PMS, reservations platforms, and POS systems.
• Strong attention to detail, organization, and problem-solving skills.
• Flexible availability including mornings, evenings, weekends, holidays, and overnight shifts as needed.

Responsibilities

• Welcome guests warmly and provide exceptional service during check-in and check-out.
• Assist guests with reservations, room assignments, billing inquiries, hotel information, and special requests.
• Process guest transactions using PMS and POS systems.
• Respond quickly and professionally to guest concerns to ensure satisfaction.
• Maintain knowledge of hotel amenities, services, local attractions, and loyalty programs.
• Coordinate with Housekeeping, Engineering, F&B, and leadership to support smooth operations.
• Assist with room inventory management and upselling opportunities.
• Maintain cleanliness and presentation standards across Front Desk and lobby areas.
• Follow hotel procedures, brand standards, safety guidelines, and guest service expectations.
• Support VIP arrivals and group check-ins.
• Any other duties as assigned.

Skills

Customer service

Communication

Hospitality

Multitasking

Teamwork

Tools

PMS systems

POS systems

Reservations platforms

Job description

Sonesta International Hotels Corporation is seeking a Front Desk Supervisor to lead the guest service team and ensure welcoming, seamless stays from check-in to check-out.

In a fast-paced hospitality environment, you will oversee front desk operations, assist guests with reservations and billing, and coordinate with Housekeeping, Engineering, and F&B to keep operations smooth. The role requires strong communication and multitasking with a service-focused mindset.