Front Desk Supervisor – Guest Experience Leader

Sonesta Hotels International Corporation in; Washington (District of Columbia); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health Savings Account

401(k) Retirement Plan

Paid Vacation & Sick Time

Company-Paid Life Insurance

Disability Insurance

Educational Assistance

Hotel Discounts

Job summary

Sonesta Hotels International Corporation is seeking a Front Desk Supervisor to lead the guest services team and ensure seamless check-in and check-out experiences across our DC-area properties. You will balance guest satisfaction with daily hotel operations and support a welcoming, energetic Sonesta culture.

The role emphasizes service-driven leadership, collaboration with other departments, and a hands-on approach to upselling and guest engagement while maintaining high standards of hospitality.

Qualifications

• Previous hotel/front desk, hospitality, retail, or customer service experience preferred.
• Strong communication, interpersonal, and guest service skills with a friendly attitude.
• Ability to multitask and thrive in a fast-paced hospitality environment.

Responsibilities

• Welcome guests warmly and provide exceptional service during check-in/check-out.
• Assist guests with reservations, room assignments, billing inquiries, and information.
• Process guest transactions and cash handling using PMS and POS systems.
• Respond promptly to guest concerns and service requests to ensure satisfaction.
• Coordinate with Housekeeping, Engineering, F&B, and leadership to support operations.
• Maintain cleanliness and presentation standards at Front Desk and lobby areas.

Skills

Guest service

Communication

Team collaboration

Multitasking

Tools

PMS

POS

Job description

Sonesta Hotels International Corporation is seeking a Front Desk Supervisor to lead the guest services team and ensure seamless check-in and check-out experiences across our DC-area properties. You will balance guest satisfaction with daily hotel operations and support a welcoming, energetic Sonesta culture.

The role emphasizes service-driven leadership, collaboration with other departments, and a hands-on approach to upselling and guest engagement while maintaining high standards of hospitality.