Guest Experience Front Office Supervisor

Hyatt Hotels Corporation; Columbus (OH); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Free hotel nights

Discounts at F&B outlets

Medical, Dental, Vision after 30 days

Vacation + PTO

Uniform provided

Free meals

Job summary

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee the front desk team and guest registration, communicating hotel services and promotions to guests. The role requires a strong guest service orientation and the ability to thrive in a fast-paced environment.

The candidate should have previous hotel front desk experience, excellent communication skills, and be able to work nights, weekends, and holidays. This is an energized, guest-focused position within the Hyatt family.

Qualifications

• Previous hotel front desk experience is required.
• Strong guest service orientation to meet high expectations.
• Refined verbal and written communication skills.
• Must be able to work nights, weekends, and holidays.
• A fun and energized person with customer service focus.

Responsibilities

• Oversee Front Desk Hosts and guest registration process.
• Communicate hotel services and promotions to guests.
• Ensure high guest satisfaction through service delivery.
• Stand for long periods in a fast-paced environment.
• Process forms of payment and respond to guest inquiries.

Skills

Front Desk experience

Guest service orientation

Verbal and written communication

Flexible schedule

Team player

Job description

Hyatt Regency Columbus is seeking a Front Office Supervisor to oversee the front desk team and guest registration, communicating hotel services and promotions to guests. The role requires a strong guest service orientation and the ability to thrive in a fast-paced environment.

The candidate should have previous hotel front desk experience, excellent communication skills, and be able to work nights, weekends, and holidays. This is an energized, guest-focused position within the Hyatt family.