Front Desk Supervisor | AC Hotel Dublin

Shaner Hotels; Dublin (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

AC Hotel Columbus Dublin, part of Shaner Hotels, is seeking a Front Desk Supervisor to lead guest services at our Dublin, Ohio property. The role focuses on delivering exceptional hospitality, overseeing front desk operations, and ensuring a welcoming experience for every guest.

Ideal candidates have at least one year of front desk or supervisory experience, a high school diploma or equivalent, and may speak English and Spanish.

Qualifications

• Minimum one year of supervisory/front desk experience.
• High school diploma or equivalent; some college preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Supervise all aspects of Front Desk per hotel standards.
• Direct and maintain service and leadership for staff.
• Handle guest complaints and ensure satisfaction.
• Assist staff and monitor cleanliness and organization.
• Present folios and process payments; follow policies.
• Perform other duties as assigned.

Skills

Guest service

Supervisory experience

Communication

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels has an exciting opportunity at our AC Hotel Columbus Dublin! Ideally located in Dublin, Ohio, our hotel places guests in the center of a vibrant destination surrounded by exceptional dining, entertainment, and local attractions. Just minutes from downtown Columbus and within walking distance of historic Dublin, our property offers the perfect blend of modern sophistication and local charm.

The AC Hotel Columbus Dublin delivers a distinctive European-inspired experience with thoughtfully designed spaces and contemporary amenities. Floor-to-ceiling windows and a stunning glass elevator transport guests to VASO, our rooftop restaurant and bar featuring handcrafted cocktails, creative tapas, and breathtaking panoramic views of the Scioto River and Historic Dublin.

Guests also enjoy the AC Kitchen, offering a Spanish-inspired breakfast experience, along with a beautifully designed lobby, flexible meeting spaces, and an atmosphere that encourages connection and relaxation.

If you're passionate about hospitality and creating memorable guest experiences, AC Hotel Columbus Dublin offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to service excellence, innovation, and delivering exceptional experiences in one of Ohio's most dynamic communities.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.