Front Desk Guest Services Pro - Nights & Weekends

Shaner Hotels; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

AC Hotel Columbus Dublin, part of Shaner Hotels, is seeking a guest service oriented team member to manage front desk duties, including check-ins and check-outs, and to provide information about local dining and attractions in a friendly, professional manner.

The role requires at least one year in customer service, high school diploma, 18+ due to alcohol sales, and preferred bilingual English/Spanish; you'll join a team committed to hospitality excellence at a prime Dublin, Ohio property.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• High School graduate or equivalent
• Must be 18+ years of age due to alcohol sales in market.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High School diploma or equivalent

Tools

Computer experience

Job description

AC Hotel Columbus Dublin, part of Shaner Hotels, is seeking a guest service oriented team member to manage front desk duties, including check-ins and check-outs, and to provide information about local dining and attractions in a friendly, professional manner.

The role requires at least one year in customer service, high school diploma, 18+ due to alcohol sales, and preferred bilingual English/Spanish; you'll join a team committed to hospitality excellence at a prime Dublin, Ohio property.