Front Desk Agent | Dayton AC Hotel

Shaner Hotels; Dayton (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is seeking a dedicated team member for the AC Hotel Dayton, located in the Water St. District. This hotel offers a vibrant atmosphere with views of the Dayton Dragons baseball stadium.

The role includes welcoming guests, resolving complaints, ensuring satisfaction, and processing payments. Ideal candidates should possess a high school diploma and customer service experience, with hotel experience being a plus. Bilingual skills and knowledge of local attractions are desirable.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Generate, print, and distribute daily reports to designated departments.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Shaner Hotels has an amazing opportunity to join our team at the AC Hotel Dayton, located in the Water St. District of Dayton, OH. This 134-room hotel will have amazing views of the Dayton Dragons baseball stadium from not only its rooftop bar/ restaurant, but also our guestrooms.

Shaner Hotel Group

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands – including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.