Front Desk Supervisor | AC Hotel Dublin

Dublin AC; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dublin AC is seeking a Front Desk Supervisor to oversee daily operations and ensure top-tier guest service. You will direct front desk staff, maintain cleanliness and organization, and handle guest inquiries and payments in a courteous manner.

This role is largely a 2nd shift (3pm - 11:30pm) with weekend, holiday, and evening hours required. Prior supervisory experience is a plus and a high school diploma or equivalent is expected.

Qualifications

• Excellent communication with guests, management and staff.
• Bilingual English/Spanish is a plus.
• One year of front desk supervisory experience preferred.

Responsibilities

• Supervise all aspects of Front Desk operations following hotel standards.
• Direct and maintain a strong service and management philosophy for staff.
• Handle guest complaints and ensure satisfaction; present folios and process payments.

Skills

Communication skills

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Responsibilities

Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum one year experience in a similar position.Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

This is mostly a 2nd shift (3pm - 11:30pm) and mid-shift position. Weekends, holidays, and evening hours are a requirement.