Front Desk Agent | Dublin Springhill Suites

Shaner Hotels; Dublin (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Shaner Hotels invites you to join the team at the 145-room SpringHill Suites Columbus Dublin, located in Bridge Park District. You will provide superior guest services from check-in to check-out, assist guests with local information, and ensure payments are processed according to hotel procedures.

We value friendly, professional service; prior hospitality or customer service experience is preferred. A bilingual English/Spanish ability is a plus, and a high school diploma is required.

Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Local knowledge

Education

High school diploma or equivalent

Job description

Shaner Hotels has an exciting opportunity at our 145-room SpringHill Suites Columbus Dublin! Located in Dublin’s rapidly growing Bridge Park District, our hotel offers guests a modern, comfortable stay surrounded by vibrant dining, entertainment, shopping, and community experiences.

With a prime location near historic Dublin and the area's many attractions, our team helps guests discover everything the community has to offer while providing the exceptional service and welcoming atmosphere expected from the SpringHill Suites by Marriott brand.

Our hotel features stylish suites designed for comfort and productivity, complimentary breakfast, free high-speed Wi‑Fi, fitness center, indoor pool, and inviting spaces where guests can relax, connect, and feel at home.

If you're passionate about hospitality and enjoy creating memorable experiences for travelers, SpringHill Suites Columbus Dublin offers an excellent opportunity to grow your career with Shaner Hotels. Join a team committed to service excellence, teamwork, and providing exceptional guest experiences in one of Ohio's most exciting destinations.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award‑winning hotel owner‑operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e‑commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.