Front Desk/Guest Services Associate | Dublin AC Hotel

Shaner Hotels; Dublin (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

AC Hotel Columbus Dublin, part of Shaner Hotels, is seeking a guest service oriented team member to manage front desk duties, including check-ins and check-outs, and to provide information about local dining and attractions in a friendly, professional manner.

The role requires at least one year in customer service, high school diploma, 18+ due to alcohol sales, and preferred bilingual English/Spanish; you'll join a team committed to hospitality excellence at a prime Dublin, Ohio property.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• High School graduate or equivalent
• Must be 18+ years of age due to alcohol sales in market.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check-in/check-out hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Education

High School diploma or equivalent

Tools

Computer experience

Job description

Shaner Hotels has an exciting opportunity at our AC Hotel Columbus Dublin! Ideally located in Dublin, Ohio, our hotel places guests in the center of a vibrant destination surrounded by exceptional dining, entertainment, and local attractions. Just minutes from downtown Columbus and within walking distance of historic Dublin, our property offers the perfect blend of modern sophistication and local charm.

The AC Hotel Columbus Dublin delivers a distinctive European-inspired experience with thoughtfully designed spaces and contemporary amenities. Floor-to-ceiling windows and a stunning glass elevator transport guests to VASO, our rooftop restaurant and bar featuring handcrafted cocktails, creative tapas, and breathtaking panoramic views of the Scioto River and Historic Dublin.

Guests also enjoy the AC Kitchen, offering a Spanish-inspired breakfast experience, along with a beautifully designed lobby, flexible meeting spaces, and an atmosphere that encourages connection and relaxation.

If you're passionate about hospitality and creating memorable guest experiences, AC Hotel Columbus Dublin offers an outstanding opportunity to grow your career with Shaner Hotels. Join a team committed to service excellence, innovation, and delivering exceptional experiences in one of Ohio's most dynamic communities.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• High School graduate or equivalent
• Must be 18+ years of age due to alcohol sales in market.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

This position requires Nights, Weekends, and Holiday availability.