Front Desk & Scheduling Coordinator – Medical Admin

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

MBTA pass

Job summary

The Brigham and Women’s Hospital, Inc. is seeking a Practice Assistant to join the administrative team at the Southern Jamaica Plain Health Center. You’ll be the welcoming first point of contact for patients, supporting providers and the care team with guidance from your supervisor.

Responsibilities include greeting patients, scheduling, handling calls, processing forms, and assisting with billing. Opportunities exist to take on more advanced tasks as you grow your skills in a busy clinical

Qualifications

• High school diploma or equivalent is required.
• 2–3 years of office experience is required.
• Proficiency with Office Suite and a solid understanding of office procedures.

Responsibilities

• Greet patients and manage check-in, check-out and appointment scheduling.
• Answer phones and help callers with routine questions; maintain appointment records.
• Handle messages related to prior authorizations, provider questions, prescriptions, and test results.
• Process billing forms, collect co-pays, and scan documents into patient medical records.
• Request medical records and lab results; file materials, print schedules, and distribute mail and faxes.
• Type forms, records, schedules, and memos as directed.
• Serve as a Super User for scheduling, registration, and billing systems, and help train colleagues.
• Take on advanced tasks such as surgical scheduling and schedule changes as skills grow.

Skills

Office software

Communication skills

Time management

Customer service

Medical office admin

CMAA certification

Education

High school diploma or equivalent

Tools

Office Suite

Job description

The Brigham and Women’s Hospital, Inc. is seeking a Practice Assistant to join the administrative team at the Southern Jamaica Plain Health Center. You’ll be the welcoming first point of contact for patients, supporting providers and the care team with guidance from your supervisor.

Responsibilities include greeting patients, scheduling, handling calls, processing forms, and assisting with billing. Opportunities exist to take on more advanced tasks as you grow your skills in a busy clinical