Senior Practice Coordinator — Scheduling & Admin Lead

2200 The Brigham and Women's Hospital, Inc.; Boston (MA); Hybrid; USD 27,000 - 38,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. seeks a capable administrative associate to support clinical services and practice operations with minimal supervision.

You will handle scheduling, check-in/check-out, and patient communications, while assisting with billing workflows and documentation in the medical records system. Ideal candidates will have 3–5 years of office experience, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• High School Diploma or Equivalent required.
• Office experience 3-5 years required.
• Experience with scheduling, billing, and patient records systems preferred.

Responsibilities

• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provide guidance and training to others in these areas.
• Oversee daily activities of practice staff in conjunction with Supervisor.
• May accept co-payments and handle prior authorizations-related inquiries.

Skills

MS Office

Outlook

Communication

Time management

Phone etiquette

Documentation

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Billing systems

Job description

The Brigham and Women's Hospital, Inc. seeks a capable administrative associate to support clinical services and practice operations with minimal supervision.

You will handle scheduling, check-in/check-out, and patient communications, while assisting with billing workflows and documentation in the medical records system. Ideal candidates will have 3–5 years of office experience, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced setting.