Senior Clinical Office Administrator

2200 The Brigham and Women's Hospital, Inc.; Massachusetts; On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

tuition reimbursement

discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. in Massachusetts is seeking a Senior Practice Assistant to provide advanced administrative support for clinical operations.

This onsite role covers scheduling, registration, billing, patient service, and day-to-day office tasks, helping the practice run smoothly and compassionately. Working Monday to Friday 40 hours, the position offers full benefits and a pathway for professional growth within Mass General Brigham, with emphasis on accuracy, teamwork, and

Qualifications

• Education High School Diploma or equivalent required.
• Experience 3–5 years of office experience required.
• Skills & Knowledge Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Knowledge of office operations and standard administrative procedures.
• Strong phone, customer service, verbal, and written communication skills.
• Ability to compose, edit, and proofread professional correspondence.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team environment.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office

Communication skills

Customer service

Education

High School Diploma or equivalent

Job description

The Brigham and Women's Hospital, Inc. in Massachusetts is seeking a Senior Practice Assistant to provide advanced administrative support for clinical operations.

This onsite role covers scheduling, registration, billing, patient service, and day-to-day office tasks, helping the practice run smoothly and compassionately. Working Monday to Friday 40 hours, the position offers full benefits and a pathway for professional growth within Mass General Brigham, with emphasis on accuracy, teamwork, and