Clinical Operations Specialist - Scheduling & Billing

Brigham and Women's Hospital; Massachusetts; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical

Dental

Vision

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Senior Practice Assistant to provide advanced administrative support within a fast-paced clinical operations team. You will help with scheduling, registration, billing, and patient services, while supporting daily office operations and staff.

In this onsite role, you will be the friendly face for patients and clinical staff, demonstrating strong communication, organization, and attention to detail in a collaborative environment.

Qualifications

• High School Diploma or equivalent required.
• 3–5 years of office experience.
• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong phone, customer service, verbal, and written communication skills.
• Excellent organizational, multitasking, and time-management skills.
• Ability to follow established processes and work effectively within a team.
• Strong attention to detail and accuracy.

Responsibilities

• Schedule patient appointments and maintain appointment records.
• Assist callers with inquiries and coordinate appointments.
• Process billing forms and scan documents into patient medical records (LMR).
• Serve as a Super User for scheduling, registration, and billing systems, providing guidance and training.
• Perform advanced scheduling functions, including surgical scheduling and schedule management.
• Provide functional guidance to Office and Practice Assistants.
• Support the Supervisor in overseeing daily practice operations.
• Handle messages related to prior authorizations, provider inquiries, prescription refills, and test results.
• Collect patient co-payments as needed.

Skills

Microsoft Office

Office operations

Phone skills

Verbal communication

Written communication

Organizational skills

Time management

Teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Brigham and Women's Hospital, Inc. is seeking a Senior Practice Assistant to provide advanced administrative support within a fast-paced clinical operations team. You will help with scheduling, registration, billing, and patient services, while supporting daily office operations and staff.

In this onsite role, you will be the friendly face for patients and clinical staff, demonstrating strong communication, organization, and attention to detail in a collaborative environment.