Hybrid Practice Assistant II - Scheduling & Front Desk

2200 The Brigham and Women's Hospital, Inc.; Brookline (MA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to manage scheduling, triage calls, and provide patient information for procedure prep.

The role supports a fast-paced ambulatory setting across locations, ensuring accurate data entry and timely communications with patients. Responsibilities include handling inquiries, organizing medical records, and assisting with billing coordination when needed.

Qualifications

• High school diploma or GED required; post-high school education preferred.
• Minimum of one year of applicable work experience is required.
• Knowledge of practice operations and standards; basic medical terminology.
• Ability to type and enter data at an entry-level; good written communication.

Responsibilities

• Receives and directs all incoming calls politely, identifying the Endoscopy Center and stating name.
• Prepares, organizes, and maintains hospital records and related paperwork.
• Maintains department service standards and professional patient–staff interactions.
• Identifies barriers to safe, efficient patient care and communicates them to leadership.
• Assists with billing authorization and ensures prompt charge entry by the billing coordinator.
• Performs other duties to support efficient ambulatory operations across sites.

Skills

Phone system

Multitasking

Communication

Confidentiality

Education

High school diploma or GED

1 year related experience

Tools

Office systems

Job description

The Brigham and Women's Hospital, Inc. is seeking a Practice Assistant II to manage scheduling, triage calls, and provide patient information for procedure prep.

The role supports a fast-paced ambulatory setting across locations, ensuring accurate data entry and timely communications with patients. Responsibilities include handling inquiries, organizing medical records, and assisting with billing coordination when needed.