Front Desk Pro: Guest Experience in Hospitality

LTD Hospitality Group LLC; Chesapeake (VA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is hiring a Front Desk Associate to warmly welcome guests, manage check-ins/outs, and coordinate reservations with attention to detail. The role requires a friendly, problem-solving attitude and the ability to multitask across front desk duties.

Responsibilities include handling payments, communicating guest needs, and upselling hotel services while maintaining brand standards. Training and benefits accompany the position.

Qualifications

• Has a sincere desire to exceed guest expectations.
• Must have exceptional oral and written communication skills.
• Must be dependable.
• Must have computer proficiency.
• Must have a minimum of a high school diploma or equivalent.
• Must be able to work weekends and holidays.

Responsibilities

• Greet and register guests and provide room assignments accommodating special requests whenever possible.
• Assist in pre-registration and blocking of registrations.
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Post room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment and make change following all cash handling procedures.
• Keep the Front Desk area neat, clean, and free of safety hazards.
• Be knowledgeable of hotel property, staff, services, rates and discounts.
• Sign up all guests for Marriott Bonvoy Loyalty program.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

LTD Hospitality Group is hiring a Front Desk Associate to warmly welcome guests, manage check-ins/outs, and coordinate reservations with attention to detail. The role requires a friendly, problem-solving attitude and the ability to multitask across front desk duties.

Responsibilities include handling payments, communicating guest needs, and upselling hotel services while maintaining brand standards. Training and benefits accompany the position.