Front Desk Guest Experience Specialist

Dimensionhospitality; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive team

Growth opportunities

Daily impact

Job summary

Dimension Hospitality is seeking a friendly Guest Service Representative to greet guests, assist with check-ins and check-outs, and manage reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

The ideal candidate has strong customer service and communication skills, is dependable, organized, and comfortable using hotel systems. Flexible to work various shifts, including holidays and weekends, is required.

Qualifications

• Strong customer service and communication skills.
• Friendly, positive, and professional presence.
• Comfortable using computers and hotel systems.
• Dependable, organized, and able to multitask.
• Prior hotel or customer service experience helpful but not required.
• Flexible to work any shifts including holidays and weekends.

Responsibilities

• Greet guests and provide friendly, helpful service.
• Assist with check ins, check outs, room assignments, and reservations.
• Answer guest questions and resolve issues promptly.
• Operate the front desk system and process payments.
• Communicate with housekeeping and other departments.
• Maintain the front desk area in a clean and organized manner.
• Handle guest requests and escalated concerns when needed.
• Provide local information and general hotel assistance.

Skills

Customer service

Communication skills

Professional presence

Multitasking

Computer systems

Reliability

Job description

Dimension Hospitality is seeking a friendly Guest Service Representative to greet guests, assist with check-ins and check-outs, and manage reservations. You will help ensure smooth front desk operations and deliver an exceptional guest experience.

The ideal candidate has strong customer service and communication skills, is dependable, organized, and comfortable using hotel systems. Flexible to work various shifts, including holidays and weekends, is required.