Front Desk Guest Experience Associate

Delta Hotels by Marriott; Chesapeake (VA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision & 401 (k) with

Voluntary Short Term

Life & Accidental Death Insurance

Hotel Discounts

Paid Time Off

Training and Development Opportunities

Job summary

LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. The ideal candidate has strong attention to detail, excellent recall and follow up, and can multitask with a smile.

The Front Desk Associate is responsible for assisting guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality. LTD’s core values focus on people, relationships and opportunities.

Qualifications

• Has a sincere desire to exceed guest expectations.
• Exceptional oral and written communication skills.
• Must be dependable.
• Must have computer proficiency.
• Must have a minimum of a high school diploma or equivalent.
• Must be able to work weekends and holidays.

Responsibilities

• Provide the highest quality of service to the customer at all times.
• Greet and register guests and provide room assignments accommodating special requests whenever possible.
• Have working knowledge of reservations and procedures, take reservations, and know cancellation procedures.
• Handle guest check-ins and checkouts efficiently and in a friendly and professional manner.
• Ensure that all cash, check and miscellaneous departments are in balance at the end of each shift.
• Keep Housekeeping informed of any special requests, late checkouts and special need areas in the hotel.
• Receive and transmit mail, phone, and written messages for guests.
• Answer inquiries pertaining to hotel services, shopping, dining entertainment and travel directions.
• Post room charges, food & beverage charges, phone charges, compute guest bills using PMS, collect payment and make change following cash handling procedures.
• Keep the Front Desk area neat, clean, and free of safety hazards.
• Have knowledge of hotel property, staff, services, hours of operations; room locations, types of rooms and room selling strategies; hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Be very knowledgeable of the Brand loyalty programs and their benefits and current promotions.
• Responsible for proper telephone etiquette.
• Develop a thorough knowledge of Emergency procedures.
• Other duties as assigned by the supervisor

Skills

Guest expectations

Oral and written communication

Dependable

Computer proficiency

High school diploma or equivalent

Weekend/holiday availability

Education

High school diploma or equivalent

Job description

LTD Hospitality Group has an immediate opening for you to join our team as a Front Desk Associate. The ideal candidate has strong attention to detail, excellent recall and follow up, and can multitask with a smile.

The Front Desk Associate is responsible for assisting guests efficiently, courteously and professionally in all Front Desk related functions and to maintain the company's high standard of service and hospitality. LTD’s core values focus on people, relationships and opportunities.