Guest Experience Front Desk Associate

LTD Hospitality Group LLC; Charlottesville (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group LLC is seeking a Front Desk Associate to greet guests, manage registrations, and handle check-ins/outs with professionalism. You will balance cash, answer inquiries, and coordinate with housekeeping for late checkouts and special requests.

The role emphasizes guest satisfaction, knowledge of loyalty programs, and delivering a high standard of hospitality at all times.

Qualifications

• Must have strong guest service orientation and communication skills.
• Ability to work weekends and holidays.
• Proficient with computer systems and basic office software.
• High school diploma or equivalent required.

Responsibilities

• Greet and register guests and provide room assignments with requests honored.
• Handle check-ins/check-outs in a courteous, professional manner.
• Maintain accurate cash handling and balance at shift end.
• Assist with pre-registration, reservations and cancellations.
• Provide information on hotel services, local attractions and directions.
• Receive and transmit mail and messages for guests.
• Maintain a clean, safe Front Desk area and uphold brand standards.
• Be knowledgeable about loyalty programs and promotions.

Skills

Guest service excellence

Oral and written communication

Dependable

Computer proficiency

High school diploma

Weekend/holiday availability

Education

High school diploma or equivalent

Tools

PMS system

Job description

LTD Hospitality Group LLC is seeking a Front Desk Associate to greet guests, manage registrations, and handle check-ins/outs with professionalism. You will balance cash, answer inquiries, and coordinate with housekeeping for late checkouts and special requests.

The role emphasizes guest satisfaction, knowledge of loyalty programs, and delivering a high standard of hospitality at all times.