Front Desk & Guest Experience Pro - Flexible Scheduling

Homewood Suites Montgomery East - Montgomery, AL; Montgomery (AL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Inclusive culture

Industry benefits

Competitive pay

Career growth & training

Hotel discounts & flexible scheduling

Tuition assistance & education support

401(k) with company match

Promotions from within

Job summary

Flynn Hospitality seeks a friendly Front Desk Agent to welcome guests, check them in using Hilton or Marriott systems, and handle reservations and inquiries. You will coordinate with housekeeping and maintenance to ensure smooth arrivals and a high level of guest satisfaction.

This role requires multitasking, calmness under pressure, and the ability to upsell amenities. We offer a welcoming, inclusive team culture, industry-leading benefits, competitive pay, and growth opportunities through

Qualifications

• Friendly, polished customer service skills.
• Hotel front desk experience preferred.
• Experience with PMS systems like FOSSE a plus.
• Ability to multitask and stay calm under pressure
• Open availability for all shifts including overnights

Responsibilities

• Welcome and check in guests using Hilton or Marriott systems
• Handle reservations, payments, and guest inquiries
• Resolve issues with professionalism and positivity
• Communicate with housekeeping and engineering as needed
• Promote Marriott loyalty programs and upsell amenities

Skills

Customer service

Front desk experience

PMS systems

Multitasking

Overnight shifts

Tools

FOSSE PMS

Job description

Flynn Hospitality seeks a friendly Front Desk Agent to welcome guests, check them in using Hilton or Marriott systems, and handle reservations and inquiries. You will coordinate with housekeeping and maintenance to ensure smooth arrivals and a high level of guest satisfaction.

This role requires multitasking, calmness under pressure, and the ability to upsell amenities. We offer a welcoming, inclusive team culture, industry-leading benefits, competitive pay, and growth opportunities through