Front Desk Guest Experience Pro — Hotel Discounts

PM-Hospitality-Strategies,-Inc.; Wilmington (DE); On-site; USD 1,929,000 - 2,617,000; Full time

Job summary

PM-Hospitality-Strategies, Inc. is seeking a Front Desk Associate to be the welcoming face at our hotel’s front office. You’ll ensure guests have a smooth check-in and check-out experience while sharing local dining and entertainment information.

The role requires a High School diploma or equivalent and ideally 3–6 months of related experience. You must be friendly, articulate, and able to handle busy periods with a positive attitude.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Excellent communication and customer service skills.

Responsibilities

• Face of the front desk; check-in and check-out guests.
• Share local area knowledge and guest recommendations.
• Use PMS, databases and computers to handle front-office tasks.
• Maintain a welcoming, professional demeanor and assist guests as needed.

Skills

Customer service

Front desk

Communication

People skills

Cash handling

Education

High School diploma or equivalent

Tools

Computers

Databases

Property management systems

Job description

PM-Hospitality-Strategies, Inc. is seeking a Front Desk Associate to be the welcoming face at our hotel’s front office. You’ll ensure guests have a smooth check-in and check-out experience while sharing local dining and entertainment information.

The role requires a High School diploma or equivalent and ideally 3–6 months of related experience. You must be friendly, articulate, and able to handle busy periods with a positive attitude.