Front Desk Guest Experience Specialist

Hilton Garden Inn Billings; Billings (MT); On-site; USD 17,000 - 25,000; Full time

Job summary

Generation Hospitality Group is seeking a Guest Service Representative for the Front Desk to greet guests, handle check-ins/outs, reservations, and inquiries with professionalism. You will balance administrative tasks with high-touch customer service to ensure guest satisfaction while supporting smooth daily operations with other departments.

Ideal candidates bring customer service experience and strong English communication, willingness to work various shifts, and a professional appearance

Qualifications

• Customer service experience preferred but not required.
• Strong verbal and written English communication skills.
• Basic math and computer skills.
• Ability to balance tasks during busy periods.

Responsibilities

• Greet guests and provide a warm, efficient check-in/check-out experience.
• Manage reservations, cancellations, and special requests with accuracy.
• Answer phones and assist guests with services, hours, and local recommendations.
• Verify guest information, process payments, issue room keys, and maintain records.
• Address guest concerns promptly and escalate when needed.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and safe.

Skills

Customer service

Communication

Hospitality

Multitasking

English proficiency

Education

High school diploma

Tools

POS system

Reservation system

MS Office

Job description

Generation Hospitality Group is seeking a Guest Service Representative for the Front Desk to greet guests, handle check-ins/outs, reservations, and inquiries with professionalism. You will balance administrative tasks with high-touch customer service to ensure guest satisfaction while supporting smooth daily operations with other departments.

Ideal candidates bring customer service experience and strong English communication, willingness to work various shifts, and a professional appearance