Guest Services Concierge - Front Desk Pro

The Whitley Hotel; Atlanta (GA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Cross-training

Job summary

HEI Hotels and Resorts seeks a courteous front desk associate in Atlanta to assist guests with arrival and departure, while delivering a positive experience and accurate information. You will manage registrations, handle payments, and ensure smooth room assignments in a fast-paced hotel environment.

The role requires strong communication, math, and customer service skills, with a focus on delivering exceptional guest experiences and maintaining brand standards across all touchpoints.

Qualifications

• Experience in hotel front desk or customer-facing roles is preferred.
• Strong math and cash handling abilities.
• Able to communicate effectively and resolve guest issues.

Responsibilities

• Greet guests warmly and check them in/out using the computer system.
• Verify guest details, room rate, and collect payments.
• Issue keys and assist with special requests and local information.
• Handle cash, vouchers, and refunds with accuracy.
• Resolve guest complaints promptly and professionally.
• Maintain calm and organized conduct during peak times.

Skills

Customer service

Communication skills

Computer proficiency

Emergency awareness

Tools

Point-of-sale systems

Job description

HEI Hotels and Resorts seeks a courteous front desk associate in Atlanta to assist guests with arrival and departure, while delivering a positive experience and accurate information. You will manage registrations, handle payments, and ensure smooth room assignments in a fast-paced hotel environment.

The role requires strong communication, math, and customer service skills, with a focus on delivering exceptional guest experiences and maintaining brand standards across all touchpoints.