Guest Experience Agent — Luxury Front Desk

Hei Hotels Inc.; Atlanta (GA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

Vacation & Holidays

Pet insurance

Life insurance

401(k) matching

Hotel discounts

Job summary

HEI Hotels and Resorts in Atlanta (Buckhead) seeks a Front Desk Agent to assist guests with arrival and departure, greet them warmly, input reservations, and provide accurate information on hours and local attractions.

You will balance check-in duties, promote HEI brands, and coordinate with housekeeping and security while delivering a welcoming, efficient experience. Competitive benefits include medical, dental, vision, 401(k), paid time off, and travel discounts.

Qualifications

• Hospitality or customer service experience preferred.
• Ability to greet guests warmly and communicate clearly.
• Ability to input guest data and process payments accurately.
• Comfort with front desk computer systems and procedures.

Responsibilities

• Greet guests with a friendly welcome and check them in/out.
• Input guest information and confirm room rate using the front desk system.
• Provide information on hotel services, local attractions, and hours.
• Handle payments, vouchers, and currency exchanges as needed.
• Resolve guest issues and coordinate with departments to ensure satisfaction.

Skills

Hotel front desk experience

Customer service

Communication skills

Cash handling

Multitasking

Computer system input

Education

High school diploma or equivalent

Job description

HEI Hotels and Resorts in Atlanta (Buckhead) seeks a Front Desk Agent to assist guests with arrival and departure, greet them warmly, input reservations, and provide accurate information on hours and local attractions.

You will balance check-in duties, promote HEI brands, and coordinate with housekeeping and security while delivering a welcoming, efficient experience. Competitive benefits include medical, dental, vision, 401(k), paid time off, and travel discounts.