Guest Services Pro: Front Desk & PBX Operator

The Whitley Hotel; Atlanta (GA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Cross-training

Promotional opportunities

Tuition reimbursement

Job summary

The Whitley Hotel in Atlanta is seeking a proactive Front Desk/Guest Services associate to deliver exceptional guest experiences. You will handle check-in/out, answer guest inquiries, and coordinate with departments to resolve issues while maintaining a welcoming atmosphere.

The role requires strong communication, attentiveness to detail, and the ability to manage multiple tasks during peak hours. Competitive benefits, on-site parking, and growth opportunities are offered at our Buckhead

Qualifications

• Hotel experience preferred.
• Strong communication skills with guests and colleagues.
• Ability to multitask in a fast-paced hotel environment.

Responsibilities

• Answer telephone calls with a clear, positive voice.
• Greet guests and manage check-in/check-out procedures.
• Process payments, handle vouchers and charges to guest rooms.
• Assist guests with arrival/departure, wake-up calls, and inquiries.
• Coordinate with security and guest services as needed.
• Maintain accurate records and protect guest information.

Skills

Hotel experience

Excellent communication

Multitasking

Job description

The Whitley Hotel in Atlanta is seeking a proactive Front Desk/Guest Services associate to deliver exceptional guest experiences. You will handle check-in/out, answer guest inquiries, and coordinate with departments to resolve issues while maintaining a welcoming atmosphere.

The role requires strong communication, attentiveness to detail, and the ability to manage multiple tasks during peak hours. Competitive benefits, on-site parking, and growth opportunities are offered at our Buckhead