Front Desk Patient Service Coordinator (Training Provided)

MyEyeDr; Arlington (VA); Presencial; USD 23.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonuses and commissions

Medical and dental coverage

Vision coverage

401(k) with company match

PTO and paid holidays

Descripción de la vacante

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, learn insurance plans, and support appointment confirmations at a Virginia location. Training will be provided; some weekend/evening shifts required.

The role reports to the Office General Manager and emphasizes a customer-first, efficient patient experience. This position offers bonuses/commission opportunities, a comprehensive benefits package, and PTO from day one.

Formación

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsabilidades

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Conocimientos

Front desk

Customer service

Phone handling

Insurance knowledge

Descripción del empleo

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out, learn insurance plans, and support appointment confirmations at a Virginia location. Training will be provided; some weekend/evening shifts required.

The role reports to the Office General Manager and emphasizes a customer-first, efficient patient experience. This position offers bonuses/commission opportunities, a comprehensive benefits package, and PTO from day one.