Patient Experience & Front Desk Coordinator

MyEyeDr; Albany (GA); On-site; USD 38,000 - 48,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to provide a personalized check-in/out experience and manage front desk tasks with a focus on patient care. Training will be provided to learn about insurance options and appointment coordination, supporting a seamless patient journey in a fast-paced setting.

Role requires weekend/evening shifts and reports to the Office General Manager. This is an entry-to-mid level position designed to deliver best-in-class service and a positive patient

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multi-tasking

Communication skills

Job description

MyEyeDr. is seeking a Patient Service Coordinator to provide a personalized check-in/out experience and manage front desk tasks with a focus on patient care. Training will be provided to learn about insurance options and appointment coordination, supporting a seamless patient journey in a fast-paced setting.

Role requires weekend/evening shifts and reports to the Office General Manager. This is an entry-to-mid level position designed to deliver best-in-class service and a positive patient