Patient Service Front Desk Coordinator — Training & Growth

MyEyeDr; Watauga (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a personalized patient experience. You will verify insurance, assist with scheduling, and coordinate with doctors to ensure smooth flow of visits in a fast-paced environment.

Training will be provided for those new to optics, and you will join a team that values excellent communication, organization, and a patient-centric approach. Some weekend/evening shifts required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure while providing best in class service.
• Friendly, caring and patient-centric person in a fast-paced environment.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Multitasking

Communication skills

Team player

Tools

Phone system

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk check-in/out and deliver a personalized patient experience. You will verify insurance, assist with scheduling, and coordinate with doctors to ensure smooth flow of visits in a fast-paced environment.

Training will be provided for those new to optics, and you will join a team that values excellent communication, organization, and a patient-centric approach. Some weekend/evening shifts required.