Front Desk & Patient Services Coordinator

MyEyeDr; Bristow (VA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life insurance

401K

PTO & paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator in Virginia to provide personalized front desk support during check in/out and learn about eye care services. No optical experience is required as training will be provided, and weekend/evening shifts are possible to meet patient demand.

You will verify insurance, help with appointment confirmations, manage multiple phone lines, greet patients, and support office staff. Growth opportunities and benefits are included.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk

Customer service

Organized

Multi-tasking

Communication

Job description

MyEyeDr. is seeking a Patient Service Coordinator in Virginia to provide personalized front desk support during check in/out and learn about eye care services. No optical experience is required as training will be provided, and weekend/evening shifts are possible to meet patient demand.

You will verify insurance, help with appointment confirmations, manage multiple phone lines, greet patients, and support office staff. Growth opportunities and benefits are included.