Front Desk & Patient Experience Specialist

Hackensack Meridian Health; Wall Township (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Tuition reimbursement

Paid leave

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations. You will greet patients, manage check-in/check-out, and assist with scheduling and registration while ensuring accuracy of patient data and insurance information.

You will use EMR/EHR systems, coordinate with clinical staff, and handle payments and forms. Strong communication and organizational skills are essential for delivering excellent patient experiences.

Qualifications

• High School diploma or GED or equivalent experience.
• 1+ years experience in a customer-facing role.
• Proficiency in Microsoft Office and/or Google Suite; strong communication skills.

Responsibilities

• Greet patients and families at the front desk with courtesy and professionalism.
• Manage patient check-in/check-out and registration processes; collect payments.
• Maintain accurate patient demographics and verify insurance information.
• Navigate EMR/EHR systems to support scheduling and documentation.
• Escalate issues to supervisors as needed to ensure smooth operations.

Skills

Customer service

Multitasking

Verbal communication

Written communication

Computer skills

Education

High School diploma or GED

Associates Degree (preferred)

Tools

EMR/EHR experience

Microsoft Office/Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient operations. You will greet patients, manage check-in/check-out, and assist with scheduling and registration while ensuring accuracy of patient data and insurance information.

You will use EMR/EHR systems, coordinate with clinical staff, and handle payments and forms. Strong communication and organizational skills are essential for delivering excellent patient experiences.