Neurosurgical Front Desk & Patient Experience Specialist

Hackensack Meridian Health; Neptune Township (NJ); Presencial; USD 23 000 - 33 000; Tempo integral

Resumo da oferta

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient office, manage front desk duties, check-in/check-out, scheduling, and patient registration, ensuring a smooth patient experience.

You will enter demographics into the EMR, handle payments, coordinate referrals, and communicate with the team while maintaining confidentiality and professionalism. Travel to other locations may be required.

Qualificações

• High School diploma or GED; associate degree preferred.
• 1+ year of customer service experience.
• Ability to manage multiple tasks in a fast-paced environment.
• Willingness to travel to various locations and have reliable transportation.
• Proficient in Microsoft Office and Google Suite.

Responsabilidades

• Greet patients and visitors in a prompt, courteous and helpful manner.
• Manage front desk check-in/check-out and collect copayments.
• Verify insurance eligibility and referrals; complete paperwork incl. ABN and HIPAA forms.
• Enter patient demographics into the EMR and ensure data accuracy.
• Support scheduling, cancellations, and registration processes in the EMR.
• Handle routine communications by phone and email; escalate when needed.
• Reconcile daily cash receipts and deposits.
• Maintain patient confidentiality and professional standards.

Conhecimentos

Customer service

Multitasking

Time management

Communication

Travel to locations

Microsoft Office

Google Suite

Formação académica

High School diploma or GED

Associates degree preferred

Ferramentas

EMR/EHR

Descrição da oferta de emprego

Hackensack Meridian Health is seeking a Medical Office Specialist to support the outpatient office, manage front desk duties, check-in/check-out, scheduling, and patient registration, ensuring a smooth patient experience.

You will enter demographics into the EMR, handle payments, coordinate referrals, and communicate with the team while maintaining confidentiality and professionalism. Travel to other locations may be required.