Patient Access & Front Desk Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations. You will welcome patients, verify demographics, collect copayments, and enter data into the EMR to ensure accurate scheduling and registration.

You will coordinate referrals, paperwork, and patient communication while maintaining confidentiality and a high standard of customer service. Travel to other locations may be required.

Qualifications

• High School diploma or GED required.
• 1+ years experience in customer service.
• Ability to multitask in a fast-paced environment.
• Ability to travel to various locations.
• Proficient computer skills including MS Office/Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients and visitors with a courteous and helpful manner.
• Manage patient check-in/check-out and collect copayments.
• Verify insurance eligibility and referrals; obtain necessary paperwork.
• Enter patient demographics into EMR and ensure data accuracy.
• Coordinate scheduling, cancellations, and referrals within EMR.
• Maintain patient confidentiality and professional demeanor.

Skills

Customer service

Multitasking

Communication skills

Computer skills

Education

High School diploma / GED

Associates Degree (preferred)

Tools

EMR/EHR

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to support outpatient front desk operations. You will welcome patients, verify demographics, collect copayments, and enter data into the EMR to ensure accurate scheduling and registration.

You will coordinate referrals, paperwork, and patient communication while maintaining confidentiality and a high standard of customer service. Travel to other locations may be required.