Front Desk & Patient Experience Lead — Mental Health

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Ventura (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations for our Ventura location, delivering exceptional patient service to in-person and telehealth patients and clinicians. The role supports clinicians and staff, handling scheduling, check-in/out, payments, and portal/telehealth assistance.

Requires strong multitasking, teamwork, and HIPAA-compliant handling of confidential information.

Qualifications

• Must be able to multitask and prioritize duties to deliver high-quality patient experience.
• Able to work independently and as part of a team.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office and EMR systems, and handling confidential information (HIPAA).

Responsibilities

• Manage front office daily activities for the practice location.
• Provide quality customer service to in-person and remote patients and clinicians.
• Coordinate scheduling, patient check-in/out, and payments.
• Assist patients with telehealth access and portal issues.
• Support clinicians and staff with administrative tasks and documentation.
• Maintain a clean, organized, and welcoming reception area.

Skills

Multitasking

Independent worker

Communication (written & verbal)

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associates/Bachelor’s degree (preferred)

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations for our Ventura location, delivering exceptional patient service to in-person and telehealth patients and clinicians. The role supports clinicians and staff, handling scheduling, check-in/out, payments, and portal/telehealth assistance.

Requires strong multitasking, teamwork, and HIPAA-compliant handling of confidential information.