Patient Experience Coordinator - Front Office

BEHAVIORAL HEALTH PRACTICE SERVICES; Ventura (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life Insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Ventura location. You will ensure excellent patient service for in-person and telehealth visits, support clinicians, and coordinate schedules and paperwork.

The role requires strong communication, multitasking, and HIPAA compliance. We offer medical, dental, vision, disability, life insurance, 401k with match, and paid leave.

Qualifications

• High School diploma or equivalent is required.
• Associates or Bachelor's degree is preferred.
• 1+ years of experience in healthcare operations, customer service, or similar setting.

Responsibilities

• Provide exceptional front desk/office coordination for the practice location.
• Greet and check in patients, manage scheduling, and assist with telehealth access.
• Ensure completeness of paperwork, confirm demographics, and verify insurance eligibility.
• Handle payments, co-pays, and account balances at point of service.
• Coordinate with clinicians and staff to support patient care and workflow.
• Maintain a clean, organized, and welcoming office environment.
• Assist with administrative tasks such as letters, faxes, and documentation.

Skills

Multitask

Team player

Strong communication

MS Office

EMRs

HIPAA

Education

High School or equivalent

Associates/Bachelor's preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Ventura location. You will ensure excellent patient service for in-person and telehealth visits, support clinicians, and coordinate schedules and paperwork.

The role requires strong communication, multitasking, and HIPAA compliance. We offer medical, dental, vision, disability, life insurance, 401k with match, and paid leave.