Medical Office Front Desk & Patient Experience Coordinator

Lifestance-Health; Tigard (OR); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Tigard location. You will ensure top-notch patient service for in-person and remote patients, support clinicians, and help with scheduling, billing inquiries, and basic telehealth assistance.

The role requires strong multitasking and communication skills, HIPAA awareness, and experience in healthcare operations or customer service.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Proficient in Microsoft Office and EMRs.

Responsibilities

• Manage front office daily activities and patient check-in/out.
• Provide exceptional customer service to in-person and remote patients and clinicians.
• Assist with telehealth access, Patient Portal issues, and other troubleshooting.
• Handle payments, insurance eligibility verification, and scheduling inquiries.
• Coordinate with clinicians and staff to ensure appointment accuracy and smooth operations.
• Maintain a clean, organized, and welcoming office environment.

Skills

Multitasking

Communication skills

Teamwork

HIPAA compliance

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Tigard location. You will ensure top-notch patient service for in-person and remote patients, support clinicians, and help with scheduling, billing inquiries, and basic telehealth assistance.

The role requires strong multitasking and communication skills, HIPAA awareness, and experience in healthcare operations or customer service.