Patient Experience Front Desk Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; South Bend (IN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer;

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in South Bend, IN is seeking a Practice Coordinator to manage front office daily activities, ensuring exemplary customer service for both in-person and telehealth patients and clinicians.

The role supports clinicians, handles scheduling, payments, and patient communications, and requires strong multitasking and HIPAA-compliant practices. A collaborative team environment is emphasized, with opportunities for growth within a fast-growing mental health network.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficiency in MS Office and EMR systems is expected.

Responsibilities

• Manage front office daily operations for the practice location.
• Provide excellent customer service to in-person and remote patients and clinicians.
• Coordinate appointments, patient check-in/out, and payment processing.
• Assist patients with telehealth access and portal troubleshooting.
• Support clinicians with administrative tasks and scheduling accuracy.
• Maintain a clean, organized, and welcoming office environment.

Skills

Multitasking

Independent work

Communication skills

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health in South Bend, IN is seeking a Practice Coordinator to manage front office daily activities, ensuring exemplary customer service for both in-person and telehealth patients and clinicians.

The role supports clinicians, handles scheduling, payments, and patient communications, and requires strong multitasking and HIPAA-compliant practices. A collaborative team environment is emphasized, with opportunities for growth within a fast-growing mental health network.