Front Desk & Patient Care Coordinator – Mental Health

LifeStance Health; Philadelphia (Philadelphia County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Philadelphia location, delivering excellent patient and clinician service. You will handle scheduling, check-in/out, and billing inquiries while maintaining a welcoming and efficient office environment.

The role emphasizes operational excellence, patient support, and collaboration with clinicians to ensure smooth daily operations and outstanding patient experiences.

Qualifications

• High School or equivalent required.
• Associates or Bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Manage front desk daily activities and ensure quality customer service for in-person and remote patients and clinicians.
• Support scheduling, patient check-in/out, and billing-related questions.
• Coordinate with clinicians and staff to maintain appointment accuracy and a positive work environment.

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities at our Philadelphia location, delivering excellent patient and clinician service. You will handle scheduling, check-in/out, and billing inquiries while maintaining a welcoming and efficient office environment.

The role emphasizes operational excellence, patient support, and collaboration with clinicians to ensure smooth daily operations and outstanding patient experiences.